01 — Eligibility
What Qualifies for a Return?
Tanushree Collection accepts returns exclusively under the following conditions. We maintain a strict policy to ensure every piece that reaches you meets our quality benchmarks — and to protect both our customers and our brand.
✓ Eligible
- Product received is physically damaged — cracked, broken, or structurally compromised
- Product is functionally defective — missing stone, broken clasp, plating failure at dispatch
- Incorrect item sent — wrong design, size, metal, or colour variant
✕ Not Eligible
- Change of mind or preference after order
- Minor colour variation due to screen or lighting
- Worn, used, resized, or altered items
- Missing original packaging or tags
- Requests raised after the 3-day window
- No valid unboxing video provided
02 — Time Limit
The 3-Day Delivery Window
All return requests must be initiated within 3 calendar days of the confirmed delivery date as recorded by our courier partner's tracking system. We urge all customers to inspect their purchase thoroughly upon receipt.
Day 0 — Delivery Confirmed
The courier marks delivery. Your 3-day window begins at this moment.
Days 1–3 — Contact Window
Record your unboxing video and raise your return request via WhatsApp or email with order ID and issue details.
Day 4 Onwards — Window Closed
No return request will be entertained after the 3-day period under any circumstances, including delayed reports or courier-related delays in communication.
03 — Mandatory Requirement
Unboxing Video — Absolutely Non-Negotiable
An uncut, continuous unboxing video is required for every return request. This single requirement protects you as a buyer and helps us resolve genuine claims with speed and accuracy. No return will be processed without this video — no exceptions, no alternatives.
Your video must clearly show all four of the following:
Edited, trimmed, blurry, dimly lit, or incomplete videos will not be accepted. Tanushree Collection reserves the right to reject a return request if the video does not meet these standards. We recommend recording in natural light, landscape orientation, in a single continuous shot.
04 — Product Conditions for Return
State of the Item
In addition to the unboxing video, the following physical conditions must be met for a return to be considered:
- The product must be completely unused and unworn
- All original packaging — box, pouch, tissue, tags — must be intact and included
- No alterations, resizing, polishing, or cleaning performed after receipt
- The product must not carry any scent of perfume, chemicals, or cosmetics
- All included certificates or documentation (if any) must be returned
Items that do not meet these conditions upon inspection will be returned to the customer at their expense, and no refund or exchange will be issued.
05 — How to Raise a Return Request
Step-by-Step Process
To raise a return, follow this process precisely. Incomplete submissions will not be processed.
Record the Full Unboxing Video
Before opening, ensure your camera is recording. Do not stop or edit the video at any point.
Contact Us Within 3 Days
Reach out via WhatsApp at +918145739629 or email us at tanushreecollection04@gmail.com.
Share Your Details
Provide your Order ID, the unboxing video, clear photos of the issue, and a written description of the problem.
Await Review (2–4 Business Days)
Our team will assess your submission and respond with a decision — approval, rejection, or request for additional evidence.
Return Shipment (If Approved)
If your return is approved, we will provide you with return shipment instructions. Do not send back the product without our written confirmation.
Resolution — Replacement or Refund
Once we receive and inspect the returned item, we will process a replacement, store credit, or refund within 7–10 business days.
06 — Shipping for Returns
Who Bears the Return Shipping Cost?
If We Are At Fault
If the return is due to a defective, damaged, or incorrect product dispatched from our end, Tanushree Collection will arrange and bear the return shipping cost.
All Other Cases
For any other approved return scenario, return shipping is borne by the customer. We recommend using a tracked courier service to ensure safe delivery.
Please note: Do not ship back any item without prior written approval from our team. Unauthorised returns will not be accepted and no compensation will be issued for such shipments.
07 — Non-Returnable Items
Items We Cannot Accept Back
The following are explicitly excluded from our return policy under all circumstances:
- Items returned without a valid, uncut unboxing video
- Products that have been worn, used, altered, resized, or polished
- Items missing original packaging, box, pouch, or tags
- Returns requested after the 3-day window has expired
- Products damaged after delivery due to customer mishandling, exposure, or negligence
- Items returned without prior written approval from our team
- Change-of-mind returns or preference-based returns
- Colour variation due to photographic lighting or screen calibration
08 — Colour Variation Disclaimer
A Note on Colour & Appearance
Jewellery, by its very nature, responds to light in complex and beautiful ways. Our product photographs are taken under controlled studio lighting which may cause slight differences in perceived colour, lustre, or finish when compared to the physical item in your hands under natural or indoor light.
- Monitor and screen colour calibration varies between devices
- Studio photography lighting differs from ambient indoor light
- Metal and stone surfaces reflect differently at varying angles
- Photographic enhancement may bring out certain tones more vividly
Such variations are not considered a defect or discrepancy and do not constitute grounds for a return.
09 — Courier Delays
Third-Party Delivery Responsibility
Tanushree Collection partners with reputable courier services for order dispatch. However, once the package is handed to the courier, delivery timelines are governed by the logistics partner and are subject to external factors beyond our control.
We are not responsible for delays caused by courier partners, incorrect delivery attempts, weather disruptions, public holidays, or local logistics constraints. Delivery delay claims directed at Tanushree Collection will not be entertained.
If you experience a significant delay, please contact the courier directly using the tracking number provided in your dispatch confirmation.
10 — Resolution Options
What We Offer Upon Approval
Once a return is approved and the product is received and inspected by our team, we will offer one of the following resolutions at our discretion, based on product availability and the nature of the issue:
- Replacement: A fresh unit of the same product dispatched to you at no additional cost
- Store Credit: Full value credited to your account for use on any future order
- Refund: Full or partial refund to your original payment method within 7–10 business days
Tanushree Collection reserves the right to make the final determination on all return resolutions. Our decision, once communicated, is conclusive.