Terms & Conditions

Welcome to Tanushree Collection, a luxury jewellery brand rooted in Ramkrishna Pally, Near Durga Mandap, Malda, West Bengal, India — 732101. We operate the website at www.tanushreecollection.in and offer jewellery products for purchase online and in-store.

These Terms & Conditions ("Terms") govern your access to and use of our website, mobile experience, and any purchases you make with us. By using our services, you confirm that you are at least 18 years of age, or are accessing the site under the supervision of a parent or legal guardian.

For any questions regarding these Terms, you may contact us at tanushreecollection04@gmail.com or via WhatsApp (+91 81457 39629).

You may use our website for personal, non-commercial purposes only. You agree not to:

• Use the website in any way that violates any applicable local, national, or international law or regulation
• Reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission from Tanushree Collection
• Attempt to gain unauthorised access to any part of the website, server, or database
• Transmit any unsolicited or unauthorised advertising or promotional material
• Use any automated tools, bots, or scrapers to access or collect data from the website
• Misrepresent your identity or impersonate another person or entity
• Upload or transmit viruses, malware, or any other harmful code

We reserve the right to terminate or restrict your access to our website at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

We take every care to ensure that product descriptions, images, and pricing on our website are accurate. However:

• Product images are for illustrative purposes only. Slight colour variation may occur due to screen calibration, photography lighting, or the inherent properties of jewellery materials.
• All prices are listed in Indian Rupees (₹) and are inclusive of applicable GST unless stated otherwise.
• We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and paid for.
• In the event of a pricing error, we reserve the right to cancel the order and issue a full refund, notifying you via email or WhatsApp.
• Product availability is subject to stock. We do not guarantee availability of any product at any given time.

When you place an order through our website, you are making an offer to purchase the selected product(s) at the stated price. Your order is subject to acceptance by Tanushree Collection.

We accept the following payment methods:

• Online Payment: UPI, Credit/Debit Cards, and Net Banking — processed securely via Razorpay Payment Gateway
• Cash on Delivery (COD): Available at our discretion based on delivery location and order value

All online payments are processed by Razorpay Software Private Limited. Tanushree Collection does not store your card or banking details. By making a payment, you also agree to Razorpay's Terms of Service and Privacy Policy.

An order confirmation will be sent to your registered email address once your payment is successfully processed. Orders may be cancelled or modified only before dispatch — please contact us immediately if you need to make changes.

We ship across India. Estimated delivery timelines, charges, and conditions are outlined in our Shipping & Delivery Policy. Key points:

• Delivery timelines are estimates and not guaranteed. Delays due to courier, weather, or external events are outside our control.
• Risk of loss and title for products purchased pass to you upon delivery to the courier partner.
• We are not responsible for delays caused by incorrect or incomplete delivery address provided by you.
• Please inspect your package at delivery and record an unboxing video — this is mandatory for any refund or return claim.

All refund and return requests are governed by our dedicated policy pages. Please read these carefully:

• Refund Policy — Applicable only for damaged, defective, or incorrect items, with mandatory unboxing video within 3 days of delivery.
• Return Policy — Conditions under which physical return of products may be requested.

Tanushree Collection reserves the right to make the final decision on all refund and return cases. Our decisions are based on order records, unboxing video evidence, and the nature of the reported issue.

All content on this website — including but not limited to text, graphics, logos, product images, icons, audio clips, digital downloads, and software — is the property of Tanushree Collection or its content suppliers and is protected under applicable copyright, trademark, and intellectual property laws.

• You may not reproduce, republish, upload, post, publicly display, encode, translate, or distribute any portion of this website for commercial purposes without our express written consent.
• The "Tanushree Collection" name, logo, and associated brand marks are trademarks of Tanushree Collection and may not be used without permission.
• Personal, non-commercial use is permitted provided you do not modify the content and retain all copyright notices.

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

• You agree to provide accurate, current, and complete information during registration and keep it updated.
• You must notify us immediately at tanushreecollection04@gmail.com if you suspect any unauthorised use of your account.
• We reserve the right to terminate accounts, refuse service, or remove content at our discretion.
• You are responsible for all orders placed under your account, including those made by anyone with access to your account.

To the fullest extent permitted by law, Tanushree Collection shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of our products
• Delays or failures in delivery caused by courier partners, natural disasters, government actions, or other events beyond our reasonable control
• Loss or damage to your device or data resulting from viruses or malicious code obtained through use of our website
• Errors, inaccuracies, or omissions in any content on the website
• Third-party website content linked from our website — we are not responsible for the content, privacy practices, or security of external sites

Our total liability to you for any direct loss or damage arising from your use of our website or purchase of our products shall not exceed the amount paid by you for the relevant product(s).

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Malda, West Bengal, India.

In the event of any dispute, we encourage you to contact us first at tanushreecollection04@gmail.com or WhatsApp (+91 81457 39629) to resolve the matter amicably before initiating legal proceedings.

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. The date of the most recent revision will be updated at the top of this page.

Your continued use of our website after any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.